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Support Analyst Kinetic Software

wakefield

Located nearBoston, MA

I’m James McGowan, a tech enthusiast, currently working in IT Support for an event management software company.

I like to learn and meet new people, I'm passionate about building cool things, blogging, travel, and paleo living.

  • Currently in Boston
  • Recently worked in Italy for 3 months (2013)
  • Pursuing my dream career in Tech
  • Dependable
  • Hardworking
  • Analytical
  • Leadership Experience
  • Social Media Savvy
  • Sales Experience

What I Like About My Job

I love the challenging work environment that requires problem solving, fresh ideas, and finding unique solutions for our diverse client base.

My Positions

Support Analyst

Kinetic Software

North American Operations - Wakefield, MA

Current Position
08/2013 - Present

Find solutions for clients with technical and logistic problems. Implement and support proprietary event and contact management software for medium to large size enterprises, organizations, and universities.

A/V Technician

Gordon Research Conferences

Renaissance II Ciocco Resort - Barga Italy

04/2013 - 07/2013

Manage conference audio and visual equipment for presentation rooms at a remote hotel site in Barga, Italy. Troubleshoot software and hardware issues for multiple vendors and ensure reliability on different hardware equipment and operating systems.

General Manager

Saco River Cigars - Saco, ME

02/2012 - 03/2013

Manage a cigar lounge that sells exclusively cigars. Ensure a good atmosphere for upscale clientele. Process payroll, inventory, cash handling, and POS reports. Created and manages website and monthly newsletters. Handles marketing and bilingual French and English promotion on Facebook and Twitter.

Site Manager

Gordon Research Conferences

University of New England - Biddeford, ME

05/2012 - 08/2012

Manage a conference site for a non-profit science organization that uses the University of New England for twelve separate week long science conferences with minimal supervision received. Directly supervise and assign tasks to two other employees and work with clients to implement budgets in excess of $100,000 that include federal restrictions and other accounting procedures. Work with several on campus departments including Facilities, Housekeeping, Conference Services, and Catering.

Conference Services Sr. Assistant

University of New England - Biddeford, ME

04/2009 - 05/2012

Duties include distributing work to student employees and providing assistance to operations in retail, updating information on event and contact management software, customer service, and hospitality for outside clients and internal departments at the University. During the academic year manage and market online social media using Facebook. Full time during the summer with supervision of 12 junior student employees, including monitoring payroll, scheduling, and duties assigned to those employees.

President

Undergraduate Student Government

University of New England - Biddeford, ME

03/2010 - 03/2011

Executive leader of the student government with 30 members and the oversight of $500,000 in student fees. Personally hired, interviewed and supervised nine student employees and one office manager for a new student government office. Provides guidance to student government senators and committees. Chair meetings, enforce bylaws, conduct elections, hold office hours and perform student body president functions such as public speaking. Created an online social media presence on Facebook, Twitter, and Youtube. Serve on many administrative committees: Dining Services, Transportation Committee, Student Health Insurance Taskforce, Academic Calendar Committee, and the Tobacco Policy Committee.

Resident Advisor

University of New England - Biddeford, ME

01/2010 - 05/2011

Para-professional live-in staff member responsible for a floor of first year residential students. Each week performs two nights of on-duty patrol and coverage in a supervisory capacity for more than 400 students, promoting a safe environment and offering social and psychological support for students having difficulty. Develops community programs, events, and teaches students how live independently, enforces university policy, and maintains a learning-living community.

ITS / Blackboard Technician

University of New England - Biddeford, ME

09/2008 - 02/2009

Deployed online course technology for the Education Department. Taught professors and instructors how to use the online system, how to post videos, content and interact with their students. Provided diagnostic help and created a troubleshooting guidebook that showed step by step instructions for technical problems.

Website Designer / Administrator

US Fish & Wildlife Service

Rachel Carson Wildlife Refuge - Wells, ME

10/2008 - 02/2009

Created and maintained the official Rachel Carson Wildlife Refuge website. Converted existing and new content to new federal standards set by the Department of the Interior. Completed three federal web development courses to comply with compatibility, disability, and security requirements. Completed a FBI background check to acquire federal intranet access. Designed a technical guidebook for officials providing instruction on how to update the website in the future.

Constituency Services Intern

Congressman Mike Michaud - Bangor, ME

04/2007 - 10/2007

Staffed the congressman at events, routine office work, conducted public speaking on behalf of the congressman and facilitated constituency cases with federal agencies

Skills

Web DesignAdvanced
PC Repair \ NetworkingAdvanced
Social Media MarketingAdvanced
PythonBeginner

Projects

What I'm Working On

  • Learning Italian

    2013

    Learning Italian

    As an A/V Tech in Barga Italy (Tuscany) I got to polish up on Italian.

    Preview
  • Austin Inbound

    Austin Inbound

    Web

    Austin, Texas

    Blog

    Austininbound.com is a site in progress on all things Austin, Texas

    Preview
  • Topics in Business

    Topics in Business

    Web

    Technology impacts on business

    Blog

    Topicsinbusiness.com is a tech focused blog that looks at business trends inside the industry.

    Preview
  • Saco River Cigars

    Saco River Cigars

    Web

    Created New Website

    Web Design

    Created a new website for local Cigar shop that I helped manage in 2012-2013.

    Preview

Contact me